Our Frequently Asked Questions
If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice.
Last-minute cancellations or missed appointments may incur a charge. For New Clients, New Colour, and Long-service bookings, deposits are non-refundable in the case of late cancellation.
Read the answers to our most commonly asked questions below – it helps us ensure the best possible experience for all our clients.
FAQs
Cancellations and rescheduling
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We understand that plans can change. You’ll receive a friendly reminder by text and email 48 hours before your appointment. If you need to cancel or reschedule, please call us on the day you receive the reminder (or as soon as possible).
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Yes, due to high demand, last-minute cancellations may incur a charge. We kindly ask that you provide at least 48 hours’ notice whenever possible to avoid fees.
For New Clients, New Colour, and Long Service appointments, deposits are non-refundable in the case of late cancellation.
Bookings and appointments
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Due to high demand, appointments are typically available up to 10 weeks in advance. To secure your preferred stylist and time, we recommend booking your next visit before leaving the salon.
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You can book online via our website or Treatwell, call us directly, or book your next visit by visiting us in the salon.
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Walk-ins are welcome if we have availability, but we highly recommend booking in advance to avoid disappointment.
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Please let us know as soon as possible. We’ll do our best to accommodate you, but we may need to adjust or reschedule your service if it impacts the next client’s booking.
Deposits and payments
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We accept all major debit/credit cards and cash. Deposits are processed securely at the time of booking.
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Yes, for New Clients, New Colour, and Long Service appointments, we require a 50% deposit at the time of booking. This deposit will be applied to your service on the day of your appointment. Please note: the deposit amount is based on the service you book and is an estimate.
Consultations and services
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Yes. If you’re a new client booking a colour service, a consultation and patch test are required before your appointment. This ensures your safety and helps us deliver the best results.
See our colour services here.
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Yes. Consultations are available to discuss your hair goals, colour choices, or style changes. This is especially important for colour, long service, and special occasion appointments.
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Yes. For weddings, parties, or intricate hairstyles, a consultation is required. This allows us to discuss your vision and plan the right service to ensure everything is perfect on the day.
See our special occasions services here.
Other FAQs
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Yes. You’ll automatically receive both a text and an email reminder 48 hours before your appointment. There’s no need to reply unless you need to make changes.
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We use professional, high-quality products from Davines, a sustainable beauty brand.